Millions suffer from chronic pain, remember you’re not alone.

Scheduling an appointment

CALL 925-691-9806

Patient Guide

Everyone experiences pain differently.
Our team of pain specialists work with you to identify the cause of your pain and create a customized treatment plan.

New Patients

All new patients referred to IPM must have a written referral from a physician, adjuster or attorney, regardless of insurance.

Referral Guidelines & Scheduling an appointment

Your current primary treating physician, claim adjuster or workers compensation attorney can use our referrals page to submit the referral online.  Once the referral is received, the treating office will contact you to gather initial information and schedule your appointment. Following the initial contact, a new patient questionnaire will be sent to you.   Please take the time to fill it out completely, this is an essential tool for developing customized care. If you would like to check on the status of your referral, please contact the office where you will be treated by navigating to the locations page on this site. 

Your First Appointment

Please bring the following to your first appointment

  • The completed New Patient Packet
  • A California driver license or California Identification card
  • Insurance card for non Workers Compensation patients
  • Current prescriptions (prescription bottles are preferred but the current print out from your pharmacy will also be accepted)

If you are unable to complete the New Patient Packet before your appointment please plan on arriving 30 minutes prior to your appointment time in order to complete the questionnaire in the office. Some physicians will not see new patients without the completed forms which may necessitate rescheduling the appointment.

What to expect during your first appointment

You should plan to spend about an hour and a half during your initial appointment. This includes arriving 15 minutes prior to your scheduled appointment time to complete registration. Your initial evaluation is your first meeting with our physician so please be prepared to provide information regarding previous treatments, physicians, studies and tests. The doctor will discuss treatment options with you and if we are authorized for additional visits beyond the initial consultation, we will attempt to obtain authorization for these treatment recommendations. Your referring physician/insurance carrier/attorney will be sent a copy of your consultation report as well as all future visit notes. Your co-payment is due at the time of registration. We accept all forms of payment.


Please provide at least 24 hours notice if you need to cancel or reschedule your appointment. Failure to provide sufficient notice may result in fees applied to your account. Treatment visits must be scheduled at least one time every twelve months or a new referral is required.

Medical Records

Requests for medical records must be submitted in writing.

Please download the Medical Records Release form above. This form is also available at the front desk or we can also fax, email, or mail a copy of this form to you. If you have any questions, please call your treatment office.

If you are unable to download the form, you may create your own request as long as it includes:

Patient’s full name, date of birth, Phone number, type of records to be released, facility/doctor records are to be released to, patient’s signature.

Your request can be faxed to your treatment office. Except for Workers Compensation cases, all requests for medical records must be submitted in writing. We can only release records generated by our office. For imaging reports or any other records, please contact that facility directly.

Charges: We are a paperless environment, all records are provided on a CD. There is a $15.00 charge for each request processed. If you prefer to receive your records on paper, the charges are $15.00 for the first 10 pages and 25¢ per page thereafter. These charges apply to patients only. Please call the office for other charges.

Turnaround Time: Please allow 10 business days to process your request. To check the status of your medical records request, please contact our medical records department at your treatment office.

Mileage for Workers Compensation cases: The procedure for requesting a mileage report is the same as requesting medical records. As a courtesy, IPM Medical Group, Inc. will provide a mileage printout free of charge one time only. For each request thereafter, a charge of $15.00 applies and must be paid prior to receiving the printout.

Patient Forms

Patient Reviews

Lynette R.
San Jose, CA
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My husband just started seeing Dr. Gonga. She is so friendly and down to earth, with a great bed side manner. She really listens to him ,about his chronic back pain and tries to find the best alternative to relieve some of his pain, so the quality of his life can be manageable. With the previous doctors, every office visit was very stressful now with Dr. Gonga the stress has subsided and it's an actual pleasant visit. I'm so glad the IPM group took over, even the office feels very welcoming! Appointments are easy to make also.
Joann C.
Oakley, CA
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I just can't say enough good things about Dr. Carl Fieser! He helped me through THREE surgeries and his concern for my comfort is always of utmost importance. Dr. Fieser really listens and is very compassionate when it comes to dealing with pain while being cautious with medications which I really love. I know a lot of doctors can make you feel pegged as a 'junkie' and I hate that I have to take medication. Dr. Fieser encourages me and assures me that I'll be fine and that is real peace of mind. He is very kind with a terrific bedside manner! If you need a Pain Management doctor you just can't do better than Dr. Fieser at IPM!
Julie D.
Walnut Creek, CA
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My MD is Dr. Grant & PA is Alice who are the best and have always provided me with excellent care. They have helped me tremendously. The time spent on each visit is well prepared and I never have felt they are rushed. The front staff for the most part, minus one representative are all amazing with smiles and wonderful customer service which is the first point of contact and a huge representation to the practice. The authorization process and follow up for RX prescriptions however needs allot of improvement however today’s visit with my physician assistant Alice I was extremely glad to know I’m able to connect via email now! I’m very happy about this. I would highly recommend, and I have recommended this office many of times.